- What does
File Investigator do?
- What file
formats does File Investigator
support?
- What
applications are available for
consumers?
- What
resources are available to software
developers?
- When will I
receive my registration key?
- Why are new
versions released every 3 months?
What does File
Investigator do ?
File Investigator identifies files by
scanning them, much like a virus scanner
does, then informs you of the file type,
metadata extracted from the file and
background information on how to use the
file. More details are available on
the How It Works
page.
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What file formats
does File Investigator support?
It depends on the version of File
Investigator that you use. New file
formats are being added quarterly.
The latest Software
Development Kit, File
Find for Windows and Directory
for Windows support 3,035
file formats.
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What applications are
available for consumers?
File
Investigator File Find mimics the
original Microsoft File Find feature that
searches for files on your hard drive.
File Investigator
Directory for Windows mimics the DOS
command line DIR command.
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What resources are
available to software developers?
We provide File
Investigator Software Development Kits
for Windows, Sun Solaris UNIX & Linux
environments. For businesses that
depend on our products, we also provide
Maintenance Contracts to ensure that their
every need is met. These contracts
include 48 hour (maximum) response times
and 2 week (maximum) turn around time for
update build releases that solve reported
problems.
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When will I receive
my registration key?
After you purchase
your product, you should receive an email
message confirming your purchase and
providing you with the registration
key/password. If this does not
happen within 30-60 minutes of your
purchase, then please notify Forensic
Innovations Sales of the problem, and
they will resolve it for you. If you
also purchase a 1 year Subscription or
Maintenance Agreement, then you should
receive a second email message with a
(long term) registration key within 48
hours. Make sure that you keep your
registration key(s) for update builds.
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Why are new versions
released every 3 months?
We are constantly adding more file
formats and improving the accuracy and
metadata extraction for our existing file
formats. There are thousands of
different file formats, and our goal is to
support as many as possible.
We offer Subscriptions for our consumer
applications and Maintenance Agreements
for our Software Development Kits (SDKs)
to give you a more affordable way to keep
up with every version. Purchase a
Subscription with your consumer
application, and you will receive the next
3 quarterly versions. Each year that
you renew that subscription, you will
receive 4 more quarterly versions.
Purchase a Maintenance Agreement for your
current version of an SDK, and receive the
next 4 quarterly versions. Each
renewal of the Maintenance Agreement
includes 4 more quarterly versions.
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